Too many unnecessary upsells for other vehicles. Booked the car so early but it's never available, always trying to upsell you on other cars, insurance, and additional services. In the future, better to automate it and avoid dealing with people.
This car rental experience was very unpleasant. This company is not only fraudulent but also extorts money! I had prepaid for full insurance through the rental platform and showed the printed proof to the driver. When renting the car, they mentioned a deposit and charged my friend's credit card 501.73 euros. Unfortunately, I wasn't present to see the so-called 'contract,' and my friend, who signed, didn't understand it at all. A nearby Italian speaker confirmed it was a 'deposit.' However, only 200 euros was a deposit; the remaining 301.73 was for additional insurance and handling fees. Upon returning the car, there was no settlement receipt provided, and when I asked, they only said the deposit would be refunded in two weeks.
We returned to our country on November 8th, and in December and January, the credit card was charged two separate amounts of 61 euros. After contacting the rental platform, I was informed these were violation handling fees by Sicily By Car! Note that these were just administrative fees and didn't include the actual fines. After persistent inquiries, the platform managed to get details on the violations—time, location, and reasons. While we don't dispute the fines, the rental company charging 61 euros per ticket as a handling fee is outrageous! The platform mentioned this is a common practice among Italian rental companies due to high labor costs. I consulted a friend who was also fined by an Italian rental company, and he said Sixt clearly charges 22% of the fine amount as an administration fee! Sicily By Car, where did you get the 61 euros from? They claimed it was stated in the contract and have the right to keep charging without limits from the credit card because of the signed agreement.
I want to emphasize that I have been mostly satisfied with the platform’s follow-up since I lodged a complaint on December 2nd, but without a regulatory system for vendors on the platform, how can rental customers feel safe? This makes renting through the platform no different than renting directly! You can't justify it by saying you earn little from each rental.
One last thing: the girl who helped me with the follow-up was very responsible, but there are many issues she can't solve! This is a problem with the platform's mechanism!
Very satisfied with their service, the car was impeccable and it was as same model as advertised, so we could enjoy the Italian summer with this Italian convertible car!
I received a Romanian made Dacia car even without parking sensor a model of 5 years a go , even if the car was new with low kilometers on the records
It’s true it was saying ford siesta or similar but the Dacia even if new car was an old model
All other was fine, maybe they guess I was the one to give a unwanted car , as I see other Ford Fiesta and in the similar range several cars
It’s the second time I use Sicily by car the previous one was fine this time I am not really satisfied only for the car received, such car shall not new be there !
I am not sure I will use them again as with this experience I am but discouraged
About QEEQ:7.0/10
Easy and fast as always , will re use them
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