Picking up the car at the airport took longer than expected as we had to wait over an hour for the shuttle to arrive from the rental office, which is about a ten-minute drive from the airport. When I called the office to inquire, the response was polite but impatient. The same person who answered the phone—a cold and impolite middle-aged Chinese man—handled the paperwork. I must have been unlucky to encounter such an unpleasant individual during my travels around the world. We received a different model than we had reserved; it was an older model Nissan ELGRAND, which isn't listed as an option in the selection menu. Apart from that, everything else was fine.

The pickup time was outside the store's working hours. Communication via mail beforehand was very clear, and the process was straightforward. The car was in good condition, clean, tidy, and fuel-efficient. The return process was quick, and they offer a free shuttle to the airport, making it very convenient.

The car could have been a little cleaner. Staff did not use sheet to locate dents and scratches. I took my own photos

Booking was relatively easy.

Car had a slight foul smell.. but this went away after a while. Older vehicle but worked well

Gr8

Like: It was great to be picked up from the hotel when we arrived and also taken to the airport at the end of our holiday. This took away a lot of stress away from us trying to find the airport. Staff were also friendly.
Dislike: I had trouble finding discount car entails on google. I was suspicious at first glance as I could find it and thought maybe it was a scam. It we did a google map search and saw the shopfront, so was set at ease.