Very satisfied

Satisfied

At Munich Airport, the counter was well-staffed, and I was served immediately without waiting. The communication was very smooth. The pre-authorization was canceled within a week without any charges. The car was very new and performed well in all aspects. Thankfully, it was equipped with all-season tires, which was perfect for the snowy and icy roads.

Car pickup process was efficient with clear instructions.

There weren't many people returning cars. The staff told us to park the car as usual and leave the keys inside. We had a flight at seven, so we hurried to the airport around five o'clock. However, the later bill had extra charges, with incorrect mileage and return time.