The car I rented at Heraklion Airport in Crete was the worst out of the four rentals I had on this trip. The car was small and old, almost like a semi-automatic with very basic features. It only had a radio and nothing else. It didn’t even have automatic headlights. I forgot to turn off the headlights once, and the next morning the battery was dead and the car couldn't start. Even a low-end car from 10 years ago would be better. The staff claimed it was a two-year-old car, but it had over 40,000 kilometers on the odometer, and the paint was cracking. On slopes, you have to press hard on the gas pedal, otherwise, the car would roll back.
Very satisfied. The female staff member was enthusiastic and patient. The store is located just across the street from the Seville train station, a 2-minute walk. The car is parked in the lot right below the store, very easy to find. The car had only 30,000 kilometers on it and was very new. The staff proactively asked if we preferred a petrol or diesel car, very nice. The €2000 deposit was refunded to my credit card within half a day after returning the car. Very fast. Overall, a perfect score.
Very satisfied. The store clerk was enthusiastic and patient. The store is just across the road from Seville train station, a 2-minute walk. The car was parked in the parking lot downstairs, very easy to find. The car had only 30,000 kilometers, so it was quite new. The clerk proactively asked if we preferred a petrol or diesel car, very nice. The deposit of 2000 Euros was fully refunded to the credit card within half a day after return. Overall, a perfect experience.
Picking up the car was very slow due to the high number of people. At around 11 AM local time, only two out of five counters were open. The staff was sluggish, and it took over two hours to get the car. The vehicle itself was in decent condition with various features. Returning the car was relatively quick. They offered an upgrade and insurance at pickup, but you can just decline.
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