PALMA DE MALLORCA AIRPORT CAR RENTAL REVIEWS

Average experience. They push for extra insurance. Waited an hour for the car. The car was in excellent condition.

Overall service was good and the deposit was refunded quickly. However, they kept pushing insurance when I picked up the car, even after I declined.

No service at all.

Pretty good

The staff interaction was so horrible. They try to buy an expensive car and they don't explain anything about the car or the insurance conditions

Tuvimos que pagar un seguro adicional por no tener tarjeta de crédito para el depósito.

Very satisfied

Terrible, too hard to find. Spent an hour searching and had to leave the car on the road before going to the counter to get help. They showed me the way on the navigation, which is how I found it. Asked them to drive it over for me, but they flatly refused.

This rental company has the longest queues at the airport, and their service attitude is extremely poor! They only give you two options: either buy additional insurance costing hundreds of euros, regardless of whether you have already purchased insurance through Zuzuche, or pay a deposit of 1400 euros along with a fuel fee of over 200 euros! Moreover, the deposit refund takes up to 28 days! Zuzuche did not inform in advance about the high deposit; when I asked customer service, they just told me to pay and said that cancellation was not an option.

They try to upsell expensive models. Stick to your chosen car, no need to pay more. Bought full insurance, firmly refused to pay extra.

The fuel deposit hasn't been refunded yet.

Lo hacen siempre todo fácil

Los mejores

Met expectations but the collection was very slow

Good and great value

Easy to find and pick up

Always best value

Long pick up due to airport closure Everything else fine

Excellent will use again

The biggest problem was that we booked an automatic A3 car but ended up with a manual SUV Sportage. As you can imagine, it was a nightmare on narrow roads and steep hills. Additionally, they didn’t inform us at all and just pushed us hard to buy full insurance. We already purchased full insurance via the rental platform, which they didn’t recognize. They insisted we buy full insurance again for 130 euros including tax for three days, whereas in other countries, buying it is optional. Only after disputing for over an hour did the manager finally agree that it wasn't mandatory. They also didn’t tell us it was a manual car. We realized it once we got in the car and saw the manual gearbox, but by then, we were too tired to argue.

The claim processing was slow and the roadside assistance was in Spain.

Car had significant damage on car door. Told they don’t fix damage until the end of the season (september). Rang customer services and said we were not happy. They said it’s a free country and hung up. Never again.

None

Very satisfied, no additional sales pitches

I've rented from this company multiple times and have always been very satisfied.