22 Car Rental Brands at Palma De Mallorca Airport (PMI)

Reviewed: November 4, 2024

Long pick up due to airport closure Everything else fine

Reviewed: May 2, 2024

I did not like the car given as the gear box was difficult to use

Reviewed: October 12, 2024

Met expectations but the collection was very slow

Reviewed: July 23, 2024

Pretty good

Reviewed: July 9, 2024

Average experience. They push for extra insurance. Waited an hour for the car. The car was in excellent condition.

Reviewed: May 28, 2024

The service attitude was perfunctory, and they forced you to buy full insurance, costing an extra 1,000 yuan. They wouldn't give you the car if you didn't buy it. Beware!

Reviewed: May 6, 2024

Apart from the long queue, I didn't buy insurance at the store and had a deposit of 1100 euros held.

Reviewed: September 26, 2024

Tuvimos que pagar un seguro adicional por no tener tarjeta de crédito para el depósito.

Reviewed: August 13, 2024

The staff interaction was so horrible. They try to buy an expensive car and they don't explain anything about the car or the insurance conditions

Reviewed: June 3, 2024

The claim processing was slow and the roadside assistance was in Spain.

Reviewed: April 29, 2024

The service was excellent, the car was almost brand new with just over a thousand kilometers.

Reviewed: April 2, 2024

The service was excellent, very fast, and the car was very new.

Reviewed: August 8, 2019

We travel a lot and Alamo are the best and most reliable car rental company we found to date. Very professional and friendly staff. We are happy to pay that little bit extra for the better service and convenience with Alamo.

Reviewed: August 3, 2024

Easy to find and pick up

Reviewed: June 16, 2024

This rental company has the longest queues at the airport, and their service attitude is extremely poor! They only give you two options: either buy additional insurance costing hundreds of euros, regardless of whether you have already purchased insurance through Zuzuche, or pay a deposit of 1400 euros along with a fuel fee of over 200 euros! Moreover, the deposit refund takes up to 28 days! Zuzuche did not inform in advance about the high deposit; when I asked customer service, they just told me to pay and said that cancellation was not an option.

Reviewed: June 3, 2024

The biggest problem was that we booked an automatic A3 car but ended up with a manual SUV Sportage. As you can imagine, it was a nightmare on narrow roads and steep hills. Additionally, they didn’t inform us at all and just pushed us hard to buy full insurance. We already purchased full insurance via the rental platform, which they didn’t recognize. They insisted we buy full insurance again for 130 euros including tax for three days, whereas in other countries, buying it is optional. Only after disputing for over an hour did the manager finally agree that it wasn't mandatory. They also didn’t tell us it was a manual car. We realized it once we got in the car and saw the manual gearbox, but by then, we were too tired to argue.

Reviewed: November 4, 2023

Process of collecting terrible. Large queue. There was a ticket system for the queue that wasn't clear / signed, so we stood in a queue for ages before realising we needed a ticket, which put us to the back of the queue again.......

Reviewed: October 12, 2019

Staff in office was rude. Goldcar took an extra £100 on pickup and only refunded £70. On drop off with no explanation of why. Terrible service and will never use again.

Reviewed: July 30, 2024

No service at all.

Reviewed: July 25, 2024

Very satisfied

Reviewed: August 28, 2019

Très bien, seul point d'amelioration : difficulté pour trouver la navette Wiber à l'aéroport.

Reviewed: May 7, 2019

Reviews on internet scared me but the whole proces was smooth and staff was very friendly. If you take the insurance you can't have any issues. Rental price is low, insurance is reasonable so in total it is okay.

Reviewed: July 22, 2024

Car had significant damage on car door. Told they don’t fix damage until the end of the season (september). Rang customer services and said we were not happy. They said it’s a free country and hung up. Never again.

Reviewed: June 23, 2024

Terrible, too hard to find. Spent an hour searching and had to leave the car on the road before going to the counter to get help. They showed me the way on the navigation, which is how I found it. Asked them to drive it over for me, but they flatly refused.

Reviewed: June 21, 2024

Very satisfied, no additional sales pitches

Reviewed: June 21, 2024

I've rented from this company multiple times and have always been very satisfied.

Reviewed: April 8, 2024

Great car, smooth check-in process and drop off :)

Reviewed: July 21, 2024

The fuel deposit hasn't been refunded yet.

Reviewed: July 9, 2024

Overall service was good and the deposit was refunded quickly. However, they kept pushing insurance when I picked up the car, even after I declined.

Reviewed: May 21, 2024

The service was decent. The rental car company is not located inside the airport, but they provide shuttle service. The main issue was the long wait time to pick up the car due to the large number of people.

Reviewed: April 11, 2024

Very good, very satisfied.

Reviewed: June 24, 2022

When we arrived at the rental location at the reserved time, we had to wait for 2-3 hours, and the car we received was only 60% full on fuel. No one informed us that we didn’t need to return the car with a full tank. We ended up refueling it fully upon return and our request for a refund of the difference was denied. Future renters, be extra cautious.

Reviewed: July 21, 2024

They try to upsell expensive models. Stick to your chosen car, no need to pay more. Bought full insurance, firmly refused to pay extra.

Reviewed: July 14, 2024

Lo hacen siempre todo fácil

Reviewed: September 4, 2023

Car was great. Actually changed the car on the day and the guy on the desk was extremely helpful.

Reviewed: August 25, 2020

Very easy process; friendly staff.

Reviewed: August 19, 2019

Car was knocked about with 32k kilometers but did the job.

Reviewed: May 14, 2024

Wait for pick up excessive. Car almost new / good. Collected a Citroen c3 - dog of a car. Return smooth.

Reviewed: September 9, 2019

There were so many frustrated people in that queue at the airport. For pre booked cars. There was anger and frustration

Reviewed: June 24, 2019

Good but the car not what I expected! The gave i10 and I was welling for fiat 500

Reviewed: June 13, 2019

The service was excellent. There were no attempts to sell any additional charge items. If you said you didn't need them, they wouldn't push further. However, at the time of return, there were charges we couldn't understand and we're still in contact with customer service to resolve this. Hopefully, it gets sorted out smoothly.

Reviewed: April 5, 2019

Clear and detailed information, easy to find location

Reviewed: May 2, 2024

Hidden fees were charged, resulting in an additional 100 euros per day for full insurance upgrade.

Reviewed: August 9, 2022

El coche superó mis espectativas Excelente atención de Eli y servicio

Reviewed: August 9, 2022

El personal, en especial Eli, excelente toda su atención brindada y el servicio. El auto excelente.

Reviewed: July 22, 2020

I booked a mini but they said they never had a mini and gave me a Skoda instead. But it was a new car, so it's acceptable.

Reviewed: September 6, 2019

The queue was not too long, only one counter. The staff kept pushing insurance. When asked if it was the model we reserved, they acted like they didn't understand, and we ended up with a BMW 1 Series instead of a Mini Countryman. The car was heavily scratched all around.

Reviewed: April 30, 2024

Terrible service, they forcibly sold me insurance, and when I refused, they charged me a 2000 EUR deposit. The car they provided was extremely dirty.

Reviewed: April 11, 2024

Very satisfied

Reviewed: January 8, 2024

Very satisfied

Reviewed: January 6, 2024

Service was satisfactory

Reviewed: January 3, 2024

Hidden charges are particularly deceptive. They don’t allow changing the main driver, and adding a second driver costs over 130 euros, which is more than double the rental fee. Returning the car half an hour early incurs an additional out-of-hours fee of 55 euros, and the staff doesn’t inform you at all. Definitely a rental company to avoid.

Reviewed: January 25, 2024

Overall service was acceptable, but the car was old. The car inspection was done on the spot when picking up and returning, and the deposit was refunded immediately.

Reviewed: September 26, 2021

Car not in particularly good condition. Inside of the windscreen was incredibly smeary - not ideal when driving at night with oncoming headlights meaning you couldn’t see much at all.

Reviewed: July 23, 2020

Counter staff were insisting our insurance wasn’t good enough, saying they hadn’t provided it so we needed to another €50... I had to insist I was happy that I’d bought all the cover I needed, but did feel pressurised.

Reviewed: June 24, 2019

When we received our paperwork from easyrent it stated that we could collect the vehicle at either the Hertz or Thrifty desk in Palma airport. When iI approached the Thrifty desk the operative Rita advised that I couldnt collect it here (despite wearing Hertz labelled clothing). I showed her the paper work that clearly said that the vehicle could be collected at either Hertz OR Thrifty, be she insisted that because there was a Hertz image on the paper work that the vehicle could only be colelcted at the Hertz desk. This continued for ten minutes of so and she eventually relented but told me in no uncertain terms that they wouldnt normally do this and that they were doing us a favour. I dont know if the paper work or the operative was wrong, either way it added undue stress to the process.

Reviewed: May 14, 2019

Counter staff in airport and at car collection very helpful.

Reviewed: January 2, 2024

The service process is very orderly.

Reviewed: July 28, 2020

Car was strached in many places around the vehicle, was dirty on the outside and the amutomatic roof needed some corrections at the openig system in the trunk to work properly.

Reviewed: January 1, 2019

They overcharged 15 euros for service fees. It took 20 minutes to get through to the rental car company, and after a long discussion between customer service and the store staff, I had to make the payment first, wasting an hour. It is still unresolved.

Reviewed: December 5, 2022

Very efficient. Free upgrade !!!

Reviewed: November 15, 2022

Car was upgraded at a discounted additional cost to an SUV.

Reviewed: June 24, 2022

Very helpful and friendly staff. Not a long wait, but about 15 min. The car was good and we had no issues.

Reviewed: May 12, 2022

The woman at the counter at pick up was excellent!

Reviewed: October 8, 2019

Didn’t need the hard push for extra insurance as we had already bought it

Reviewed: November 7, 2018

Satisfied, but communicating with the staff requires some patience due to the language barrier.

Reviewed: August 15, 2022

The first car I was offered had damage on every panel, the heater/AC controls were faulty & the wiper blades were split. The second car, although had damage to the paintwork, everything else was ok. Staff was polite & changed the car without a fuss.

Reviewed: October 8, 2019

Prepare to wait a LONG time to pick up your car, and for there to be no signs at the airport to get you to the bus.

Reviewed: September 18, 2019

Fairly lengthy delay on pick-up, car ok but a lot of minor scuffs and scratches. Drop-off fine with no delays.

Reviewed: August 8, 2019

No hidden extras and give me my money you're holding

Reviewed: August 5, 2019

Love the car, customer service disgusting, made us wait over 1 hour for the keys when they where already in the office waiting to be given to me, tried selling me more insurance and tried scaring me just in case I crash. Need signs outside their company so you can find the place.

Reviewed: August 2, 2019

La personne au guichet en plus d’être peu agréable a voulu nous vendre des assurances supplémentaires. Quand nous avons refusé, car nous avions déjà l’assurance Axa, il s’est montré arrogant en nous disant que la moindre rayure serait à notre charge car l’assurance ne nous couvrait pas du tout. Il a beaucoup insisté pour nous montrer les tarifs de l’agence en cas de rayure... et en nous recommandant plusieurs fois de prendre l’assurance. Vous faites le Check in seul. La voiture est livré très peu propre. Poussiéreuse et avec des taches de savon. Pour masquer les rayures et les mettre sur notre dos à notre retour ? Nous avons photographié toute la voiture sous toutes ses coutures. Pendant le Check in d’autres clients se sont fait embêter pour une rayure prise en photo mais non signifié sur le papier. Le retour s’est bien passé. Nous sommes tombé sur un agent sympa et agréable.

Reviewed: October 4, 2019

I didn’t hire the car as they wouldn’t hire the car to me at the price I had hired it on easyrentcars (c £30). They said the insurance provided by easyrentcars was insufficient and wanted to charge me over €300. This is the second terrible experience I’ve had between easyrentcars and the rental company in one summer. I had to go and rent a car away from easyrentcars as the service simply did not work.

Reviewed: July 15, 2019

Would of helped to have better instruction to find Interrent desk which was tucked away at the other end of the airport

Reviewed: April 30, 2019

Collection staff were rude Collection point not by luggage belt 4

Reviewed: September 25, 2019

Long waiting line, assistant at the counter attempted to sell additional services by simply not telling the truth about contract terms (she called one of the additional services a "local tax").

Reviewed: September 3, 2019

It's same Goldcar scam but under Rhodium brand. They lie to you to make you buy additional insurance. The pickup location was described bad, I needed to find it on my own. I just got fuel refund which is missing 25 euros (I refuelled to 100% 10 minutes before dropping of the car), time to start getting back my money

Reviewed: July 7, 2019

I was 1 mile from the airport and intended to fill up the gasoline but the car's engine malfunctioned and became very dangerous so I could no longer drive the vehicle. It was not safe for me to proceed with filling up the gasoline tank. The issue was that the engine began to rev up at an accelerated rate of 5 on the tachometer despite my foot was on the break and the vehicle was at a stop. I had no other choice but to put the car into park, pull up the emergency break and turn the vehicle off to avoid throttling into oncoming traffic. Even with the car in ‘park’ the engine was still revving to a 5. As you can see, this car was not safe to drive. I was terrified and almost lost my life had the cur lurched again as it was trying to do, myself and others would have surely been dead. I was infront of Lidos Cuidad Jardin and left the car in the parking lot. It was not safe to operate further. Therefore I was not able to get gasoline and instead had to call a taxi to the airport. This was not only a terrifying experience but highly inconvenient for me to have to call a taxi on a busy road with all of my luggage because the car I rented and trusted would get me back to the airport safely instead malfunctioned and almost cost me my life. I’m disappointed to see I was charged $105 for gas after all of the trouble you caused me and ruined the end of my vacation by putting me in great danger. I would like refund for 1) the $105 for gasoline because it was impossible for me to refuel give the vehicle’s faulty condition and 2) the entire cost of my rental for this inconvenience and trauma you have caused me at the end of my vacation $363.26 ($292.68 + $70.58). Lastly, please get this car fixed before putting other customers lives in danger – this car is not safe.

Reviewed: May 12, 2019

The car was as expected. Counter staff polite and helpful.

Reviewed: May 31, 2019

Just like in goldcar, you will pay many times more.