I purchased full insurance and informed them I didn't need additional coverage, but they still added tire and glass insurance. I arrived early but couldn't pick up the car early. I was sick and had to wait for a long time. Eventually, I got frustrated and quickly finished the process to take the car.

I was inexplicably charged an overtime fee. The invoice shows that I picked up the car at 3:13 PM, I parked the car in Hertz's designated spot before 3:00 PM, and handed over the keys around 3:00 PM. However, the return time mysteriously changed to 3:47 PM. By that time, I had already completed check-in and security procedures. The rental company used the time they inspected the car as my return time and unjustly charged the overtime fee, which is ridiculous.

Car pickup was very fast

The car promised by the rental company was a Mercedes, but a different brand was provided instead. It had poorer power and comfort. Knowing that the requested model was unavailable but not informing the customer feels deceptive.

The Hertz pickup location had no Chinese-speaking staff and not very accommodating with English either. Overall service was average. The drop-off point's dropbox was very hard to find, very difficult.