The overall experience was good

Avoid at all costs! When I picked up the car and tried to extend the rental, they said my Visa chip card didn't work and couldn't be processed. Then, they suggested a solution: buy extra insurance. After buying the extra insurance, the credit card worked. Isn't that strange?!

Viaje por trabajo. Llegué a Sevilla a las 10:45h y tenía una reunión a las 13:30h en Córdoba. Estuve esperando la furgoneta que me llevase al punto de recogida durante 50 minutos. Cuando llegué al punto de recogida había una larga fila de personas esperando para recoger su coche. Tuve que esperar más de 30 minutos para que me atendieran. El personal muy amable pero estaban dos personas para atender a toda la gente que allí esperabamos y además tenían que atender las incidencias telefónicas. Finalmente llegue a Córdoba a las 14:00h media hora tarde.

Didn’t meet with any agent / rep in the terminal at pick up as instructed, we asked locals for directions to the Gobycar shuttle and luckily they were able to help us and tell us where to go. Shuttle bus parked at bay E3 for information. Please update for other users as to the instructions as there may have been other renters not so proactive and waiting around in terminal for agent. Other than that it was a straight forward process and got an upgrade to vehicle for free. Person on desk was friendly and helpful

All good easy booking process but would have been good to get a comparison with other sites of rental costs

Chose an upgrade on pickup as originally chosen vehicle looked small. Upgrade cost was reasonable. Hand over was good, shuttle transfers good and return was smooth.

Was given a cost from QEEQ for a satnav to be paid direct to GoByCar on pickup. However GoByCar said they didn’t do them and never had. To their credit, they did show me how to connect my phone to the car’s display screen though this wasn’t a great success. Directions to shuttle pick up point should have been clearer.