Not untypical... initially collecting the car is always worse than you’d like!

R.Hunt

Spain

Reviewed: Thu, Jul 23, 2020

About Hertz: 9.0 /10

Counter staff were insisting our insurance wasn’t good enough, saying they hadn’t provided it so we needed to another €50... I had to insist I was happy that I’d bought all the cover I needed, but did feel pressurised.

About QEEQ: 10.0 /10

All worked very well

Hertz

Palma De Mallorca Airport(PMI)

Mallorca

Spain

Mini | Fiat 500 or similar

3 day rental

Relevant Reviews on Hertz in Spain

Merle Gladstone

Spain

1 days rental

Hertz

Madrid–Barajas Airport(MAD)

Madrid

Spain

Reviewed: Sun, Jan 14, 2024

About Hertz: 2.0 /10

Half a month after returning the car, I suddenly received an email saying the car was damaged and asking me to pay 390 euros. What a surprise! Luckily, I kept the rental receipt as evidence, or I would have been scammed! Always take photos and videos when picking up and dropping off the car, and keep the receipt for a long time. Avoid choosing Hertz or Thrifty!

Bing Smith

Spain

1 days rental

Hertz

Barcelona Airport(BCN)

Barcelona

Spain

Reviewed: Sat, Aug 24, 2019

“Picked up the car in Barcelona, then traveled to Valencia, Granada, Ronda, Seville, Lisbon, and retu”

About Hertz: 2.0 /10

They took advantage of us not understanding English, and noted on the rental form that we chose prepaid fuel. When I questioned this, the staff claimed it was a fuel deposit for returning the car at a different location, and it would be refunded if returned full. But the bank charges showed no refund, and they overcharged by $300. No idea what the fee is! Never renting from Hertz or Thrifty again!!!! Currently trying to find out through the rental platform what the $300 charge is for.

Upton Newton

Spain

1 days rental

Hertz

Barcelona Airport(BCN)

Barcelona

Spain

Reviewed: Sun, Feb 18, 2018

“Barcelona - Zaragoza - Bilbao - Salamanca - Seville - Malaga - Madrid - Barcelona”

About Hertz: 6.0 /10

Honestly, the service was just average. I bought full insurance through Zuzuche, but they still tried to sell me their own insurance, explaining how much I might have to pay if there was an accident. The car they provided was quite old and had many scratches, so make sure to check it thoroughly.