Terrible, too hard to find. Spent an hour searching and had to leave the car on the road before going to the counter to get help. They showed me the way on the navigation, which is how I found it. Asked them to drive it over for me, but they flatly refused.
The Record staff was extremely unpleasant, threatening that if I didn't buy their €159 insurance, there was a high chance that the €1200 pre-authorization would be charged. They mentioned potential issues like tires being punctured by nails, making it seem as if they might have tampered with the car. Their attitude was very bad if you said no to the insurance.
We forgot a driver's license at home and they were very unwilling to change to a different driver. They did not allow a change, then tried to push us into a very expensive total insurance cover and scare us off from canceling the old and making a new reservation (it would be expensive, would take hours - neither was true).
Car had significant damage on car door. Told they don’t fix damage until the end of the season (september). Rang customer services and said we were not happy. They said it’s a free country and hung up. Never again.
The Record Go staff at Palma need a course in Customer Service. Rude, obnoxious and couldn't care less.
About QEEQ:10.0/10
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