23 Car Rental Brands at Valencia Airport (VLC)

Reviewed: February 28, 2025

Check-in was the worst we’ve experienced and we’ve rented many cars in Valencia with all the companies. The 2 agents working that day were so busy chatting and giggling with each other and the other workers that we were stuck in a LONG line of people waiting to check in or check out. It took us 1 hour and 20 minutes to get the car and there was no reason for the delay. Every customer in line was clearly as annoyed as we were. That said, our return went smoothly and quickly with a different employee so no complaints on our return. We will not use this RecordGo location again, however.

Reviewed: January 3, 2024

Overall good, but their attitude worsened after I declined the recommended insurance.

Reviewed: December 5, 2022

Very efficient. Free upgrade !!!!!!!

Reviewed: January 20, 2021

The car was quite old, and they checked the fuel receipt when I returned it.

Reviewed: September 26, 2019

навязывание страховки, несмотря на наличие страхования франшизы от Easyrentcars. дополнительные сервисные сборы, не включенные в стоимость страховки

Reviewed: January 2, 2025

The bumper damage was visible on pick Up, the emoloyee took photos of it and said it was in the database. But on drop off they said they did not see it in the system and wanted to charge us for damages. Luckily we had a video from pick up.

Reviewed: November 30, 2022

Average, the car is old

Reviewed: September 1, 2019

Personnel agreable a fait l effort de parler francais par contre manque indication en sortant aeroport et prise en charge trop longue a mon gout

Reviewed: August 30, 2019

Very happy with the service

Reviewed: July 26, 2024

The service was acceptable

Reviewed: June 22, 2024

Very satisfied! The rental company offers many vehicle models with good value for money. The insurance purchased at the rental company is a bit more expensive than on QEEQ.

Reviewed: May 28, 2024

In the future, I probably won't choose Zuzuche for car rentals abroad. They sell insurance from Chinese insurance companies, which means if an accident happens, you have to handle it and pay for it yourself first, then claim compensation after you return to China. (And even then, there's no guarantee you'll get compensated! Who trusts Chinese insurance companies anyway?) Driving throughout this trip was really nerve-wracking!

Reviewed: April 8, 2024

Very good. The refund was processed quickly this time. Remember to take photos when picking up the car.

Reviewed: June 9, 2023

Booking in staff were average not overly friendly or helpful just did their job nothing more or less no real interaction. Seemed more intent on getting feedback via a QR code. Drop off much better fast and efficient and very friendly.

Reviewed: July 6, 2024

Returning the car was smooth, and the staff were very friendly - definitely worth a five-star rating. However, I wouldn't even give one star for the pickup experience. The staff relentlessly tried to sell us insurance, even though we had already purchased the most comprehensive insurance through the rental platform. Once they realized we weren't buying their insurance, their attitude changed dramatically for the worse. They delayed us significantly, especially the person who attended to us. Absolutely disgraceful behavior.

Reviewed: June 2, 2024

There was a minor issue this time. Normally, they upgrade the car for free if none are available, but this time a male front desk attendant, who didn’t look European or American, first tried to force me to buy insurance. When I refused, he said they didn’t have smaller cars and I would need to pay for an upgrade. The next day, I went back to the store and the manager confirmed the upgrade would be free. Their cars are usually good, and their service is typically fine. It seems like this staff member wasn't very knowledgeable. This time the refund was slow; it's been five days since I returned the car and still no refund.

Reviewed: February 27, 2024

The vehicle provided was a hybrid although the hybrid option was not explained so did not use. The car upgrade was very satisfactory

Reviewed: April 7, 2022

Great service from both the young men at the desk on pick up and drop off

Reviewed: July 10, 2021

My returning flight was at 7am and when OK rent a Car did not give me a choice to drop the car keys before 7am. I end up asking a friend to return the car keys so I wouldn't loose my flight. This is first time that I heard of a rental car company with an office in an airport that will not allow the car to be returned after business hours. I would not use this company again

Reviewed: July 5, 2024

Had to wait a bit to pick up the car, but returning it took only a few minutes. The deposit was refunded immediately. Will choose this company again next time.

Reviewed: March 25, 2024

Very satisfied

Reviewed: September 13, 2020

The service was excellent.

Reviewed: June 20, 2019

Was told I would get a refund on gas deposit when car was returned with a full tank, but did not happen

Reviewed: March 24, 2024

Overall, it's okay.

Reviewed: July 15, 2019

nooit meer met drivalia, voel mij opgelicht door dit bedrijf

Reviewed: June 8, 2023

Service is acceptable

Reviewed: December 4, 2022

Todo bien. Un poco pesados con la venta de seguros, pero es normal

Reviewed: October 1, 2021

Though originally I wanted an Aygo to park it easier, they were so kind to upgrade me for free to Seat Arona. The car was perfect, very pleasant to drive, though actually I did not need that because parking easier was more important. Anyway, really positive experience, greatly recommend Budget Valencia Airport Office. Staff is great, they are pretty quick.

Reviewed: April 12, 2021

No comments.

Reviewed: November 21, 2018

The location inside the airport is easy to find, and the service is warm and attentive.

Reviewed: August 8, 2014

The service was very enthusiastic. They will recommend you to upgrade the vehicle and purchase full insurance, but it's entirely optional. Based on our group size, they changed to a relatively more spacious vehicle within the same category, very satisfied! Returning the car in another location is also very convenient, as there is a dedicated lane on the airport highway, and you can drive directly to the car return location. The pickup and return procedures are very simple. I highly recommend self-driving travel. Toll highways in Spain are more convenient than in our country; you can pay directly with a Visa card, which is very convenient.

Reviewed: November 3, 2021

Very helpful staff. My car had damage on pick up not on the condition form. I videoed the car and showed them on return and no problem.

Reviewed: May 30, 2019

Au comptoir« arnaque» Je vous ai déposé une réclamation, et si je n'obtiens pas de remboursement, je vais porter plainte! Plusieurs amis se sont fait avoir comme moi, ce n'est pas normal !

Reviewed: September 22, 2018

Like: Receptionist was fabulous, arriving a little later than expected she was understanding and with no hassle proceeded with our booking.
Dislike: The obnoxious young man on return of the vehicle, abrupt no manners and obviously unable to cope under pressure !

Reviewed: March 8, 2018

I didn't use the car. They promised a refund, but I haven't received it yet.

Reviewed: October 11, 2019

The car was a disgrace. Dented both front and back and all down one side. Large paint scrapes front and rear wings. Parked in a corner which made it very difficult to leave car park. Gold car rep totally unhelpful just kept saying it's all on record sheet, so took a number of photos for my records when i returned the car.

Reviewed: October 1, 2019

Amazing price

Reviewed: August 24, 2019

Found counter staff not polite very forceful with the sale of extra insurance to the point of bullying which considering we had paid the for the full insurance with Easyrentcars this treatment was not really needed. Booked a Fiesta size car they tried to make us take a fiat 500 (for 4 adults with cases). Not a nice company would not use them again. Hint for anyone else using them take photos of all marks on the car when you pick it up record them telling you that this scratch does not matter its not deep enough etc.

Reviewed: February 25, 2019

Regarding the car and location of offices are very good. Unfortunately I paid higher price for rent car as was declared on Easyrentcars. It was surprise that I should pay additional something.

Reviewed: September 8, 2018

I rented a child seat. Due to our language barrier, they recommended insurance that includes a child seat, which was very expensive. There were no other options. Additionally, the price for a full tank of gas was inconsistent; two employees gave me different prices, which was confusing.

Reviewed: July 16, 2019

First class service, one minor 'challenge' at the time of collecting the vehicle but the counter staff worked very hard to resolve the situation to my satisfaction.

Reviewed: July 9, 2019

No location to arrange pick up. After tracking down a phone number we found out it had been changed a couple of months ago. On arrival at the company we had to wait over an hour to get the vehicle as only one person was serving despite about 6 on site. The car was bumped, scratched and dirty outside.

Reviewed: July 1, 2019

I initially thought that buying the comprehensive insurance on the platform would be sufficient. However, upon arriving at the store, the paperwork took nearly 40 minutes to complete, and then I was asked to pay an additional 40-plus euros for insurance. This is really frustrating; I've never encountered such inefficiency. I don't know if it's a communication issue between the platform and the rental company or some other reason. Ultimately, I decided to cancel it.

Reviewed: April 8, 2019

Deception

Reviewed: February 19, 2019

Malicious fraud, forced to buy commercial insurance

Reviewed: February 19, 2019

Forced to buy insurance, lost nearly 3000 yuan. Whoever uses it is unlucky.

Reviewed: May 24, 2018

Extremely dissatisfied. I reserved an automatic car which was quite expensive because I am not familiar with manual cars. Safety is the top priority when driving abroad, so I opted for the more costly rental. However, upon arrival at the rental company, I was informed there was no automatic car available, only manual. They asked if I wanted to purchase full insurance and assured me I could temporarily use the manual car and switch to an automatic by afternoon. Unwillingly, I agreed and bought their insurance due to safety concerns. When I returned in the afternoon, they deceived me again, saying no automatic cars were available until the next afternoon. Extremely frustrated, I called a translator to communicate, only to be met with indifference and told I could complain if I wanted. I requested a refund but was ignored. The issue was only resolved the following day when they finally gave me an automatic car. My entire trip plan was ruined due to these arrangements. After switching cars, they simply issued a new form without mentioning the previous manual car issue.

Reviewed: May 23, 2014

The customer service was very poor. We booked online and were told we'd only need to pay an additional 57 euros at the store to get the car. However, the customer service forced us to buy full insurance for 65 euros and we spent 105 euros for a full tank of Honda Civic's fuel, which actually costs less than 80 euros. It feels like fraud. We hope that the rental company can help us get our extra money back.