I initially thought that buying the comprehensive insurance on the platform would be sufficient. However, upon arriving at the store, the paperwork took nearly 40 minutes to complete, and then I was asked to pay an additional 40-plus euros for insurance. This is really frustrating; I've never encountered such inefficiency. I don't know if it's a communication issue between the platform and the rental company or some other reason. Ultimately, I decided to cancel it.
Arrived after midnight. The rental company had already added many items to the contract. I did an electronic signature on the computer without even receiving a detailed list, which caused issues.
The store is very small and shares space with other companies. There were many people, and you need to be patient while waiting. We had an appointment to pick up the car at 10:30, but ended up waiting for an hour before getting the car.
The staff kept trying to upsell their own insurance and fuel packages multiple times after we refused. It was a bit annoying. The English level of the staff in Spain was not very good, making the overall car rental experience less pleasant than in the US and Australia.
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