Very satisfied

Satisfied, but when changing cars, be attentive. If you don't like the car you received, communicate and negotiate. Overall, a good experience.

The queue was extremely long. Although I had already paid the full rental amount on the platform, I was charged an additional 100 euros at the store, plus a 65-euro service tax for services that were never provided. It's been nearly a month and I still don't understand what happened. The staff's English is very poor, and the extra charges were taken without explanation. Absolutely a terrible experience!

When I rented the car previously, I was told I could pick it up directly with the order, but at pickup, I was informed that I had to pay over a hundred euros as a pickup fee!

The store is very small and shares space with other companies. There were many people, and you need to be patient while waiting. We had an appointment to pick up the car at 10:30, but ended up waiting for an hour before getting the car.