Spain

The only advantage of this company is its low price, and nothing else. The wait time for picking up the car is very long, and the car they gave me was totally different from the one I booked — an old and very large business car. After insisting, they changed it to a very small two-seater car, but they have many requirements. They charged me a young driver risk fee, and the amount was double what was published on the website. When switching cars, there was a small scratch that I would have had to pay for if I hadn't taken detailed photos of every part of the car. Therefore, when dealing with this company, be sure to photograph every detail. Also, during the rental process, they kept trying to sell me insurance. When I refused to pay for the insurance, they blocked a deposit of 900 euros on my card, whereas other companies, like Avis, only blocked a bit over 200 euros. To summarize, aside from being cheap, their service is very poor, and the cars are very old.

The pick up process at the firefly desk at Malaga airport was terrible. Unbelievably slow - over an hour wait - despite me completing all the details in the UK before we travelled. There should be some desks dedicated to prebookings and some for on the spot reservations. The staff desperately tried to sell me more insurance. When I refused, they tried to used scare tactics to add more pressure. After queuing in the airport, I then had to go to another office in the carpark to collect the keys. Having been travelling with three children from 3:30 am, not ideal at all!!

Very easy to use and book online and very cost effective.

Other hirers before us in the queue appeared to take too long we waited over an hour

No. I needed a 7 seat car with space for suitcases and the wasint space for a backpack in the trunk when all seats were being used. They tryed to sell me more insurance. I was charge cleaning and gas fee

Charge all cost right away. Hate hidden cost!

Firefly was awesome! I highly recommend them and will use them again in the future