Collection process was very slow and communication was poor. Car was not immediately available despite having provided flight details in advance. There were a number of significant marks on the vehicle not noted on the collection schedule but which were quickly agreed with airport staff.
“good service overall but make sure you check the vehicle to avoid any charges on return”
About Firefly:7.0/10
4 out of 4 desks manned so not long in queue compared to other providers used before. But due to Vehicle having lots of marks and I wanted an agent to come and check it over with me they just told me to take photos but I was not happy with this and they finally sent an agent, so was delayed because of this. I identified 5 new marks which they had not got on their own report
“QEEQ provided an excellent service for a seamless rental.”
About Firefly:9.0/10
Good car and friendly service. As a small tip: at Seville a sign for where Firefly cars are hidden in the car rental car park would have been helpful. (it is passed all the other rental agencies, turn left and go to the very back of the car park and is not sign posted)
About QEEQ:10.0/10
Perfect! Please note the instructions for pick up could have included the comments I posted in the firefly section.
This was basically just Hertz. Full hertz service but with a lower price tag! They said they weren't too fussed about scratches etc. to the car and didn't try hard to upsell insurance.
“Dissatisfied with hertz customer service bad tolls toll policy.”
About Firefly:7.0/10
Staff at pick up were unfriendly and was sniffing and sick. Toll option only available of $18 a day. You can't register the car for tolls 24hoirs before you use a toll so there is an automatic admin free of $35. I won't use them again or hertz. Staff at drop off was unfriendly and told me not to worry about using the check in app
Very satisfied, located at the same place as Hertz. It's a local car rental company with very enthusiastic service. They helped me set up the navigation and answered various questions.
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