CAR RENTAL REVIEWS ON OK MOBILITY AT FRANKFURT AIRPORT, FRA

Location was very confusing. There are no sign about "Shuttles". OK Mobility does not know your COMPANY QEEQ. OK Mobility applied a surprise deposit that I have never been notified about this amount(1350 euro). It was to enforce to accept their insurance. I had to pay extra 250 euro as my credit card limit was insufficient at that time.

Honestly, I liked QEEQ's services and customer service. However, in its email, OK Mobility was too unclear. Therefore, I had to try finding QEEQ instead OK Mobility. Also, QEEQ should have notified me about the amount of OK Mobility deposit. If I had known this, I wouldn't have rented car from that company

When returning the car, it was too dark to take clear photos, and there were indeed scratches. Please make sure to take photos in a well-lit area, not in the airport parking lot. Thankfully, after explaining to the counter staff, they helped me waive the issue.

The waiting time was too long; I waited about 40-50 minutes to get the car.

Excellent

The car was a great fit. We got an MG SUV instead of the NISSAN and I'm glad we did. Everything worked as expected and there was a lot of room for luggage in the back. My biggest complaint is that we wanted to pick up the car 45 minutes early due to an early arrival and the rental agent wanted to charge us 50 Euros. The car was already ready to go, so I'm not sure why we'd be charged extra. He ended up reducing this fee for us and I'm grateful, but I'm not sure why we needed to be charged for such a small shift in pick up time. Additionally, I was told by the agent that I'd need a sticker (vignette) for driving across the border into Luxembourg. I spent time stopping and asking about this only to find our that this is needed only for commercial trucks. OVERALL, the pickup was easy and the entire rental experience went smoothly.

Smooth booking overall!

Good

Good

Arrogant attitude

The service was fair, but the car's condition wasn't good. The radar was broken and kept beeping.

子供が3人ゆったり乗れる車を手配してもらいました。最初に廃車された車は、後部座席にカビが生えていました。しかし、すぐ交換してもらいました。車を使用中にメンテナンスランプが点灯し、確認のため店舗へ電話するも録音音声が流れるだけで、全く担当者に繋がらない電話番号でした。旅行中のトラブル時にすぐに担当者と連絡がとれる電話番号を用意してほしいです。カスタマーサービスのシステムが十分でない会社です。

トラブルで連絡した時もすぐ連絡がついて、良かった。ただ、お金がかかるのに国際電話で何度も意味のない進捗確認の連絡を入れてきたことが不満です。「直接店舗へ連絡しろ」と言われましたが、連絡がつかないためQEEQに連絡しているのに、同じ内容を担当者をかえて時間をおいて何度も話してくることに不満を覚えました。

They didn't have an MPV and gave me a small SUV instead, which they considered a downgrade and still charged extra. Very poor experience.

When booking the car, it was not clearly stated that exceeding 300 kilometers per day and crossing the border would incur extra charges. This was only communicated at the rental counter, with no prior notice, leaving no other options at the scene. Even if we didn't want to, we had no choice but to rent the car, feeling like we were being ripped off.

Very good, quick process

Very good

You didn't recognize my reservation in Europe! In the end, I didn't get a car at all! I couldn't pick up the car!!!

Overall satisfied, but the staff kept pushing for insurance even though I mentioned I already had insurance from my country.

I booked a car for 7:30 AM, but after completing the paperwork, I had to wait another half hour because the car wasn't ready. I reserved an SUV but was given an A3, otherwise, I would have missed my meeting. The car was full of scratches not recorded on the paperwork, so I hurriedly took some photos. There were no staff members when picking up the car, so I had to ask staff from another company to switch the car system to English. This was my first and last time using OK MOBILITY!

Overall satisfied

I bought insurance through the rental platform, but I had to deposit 2000 euros at the counter. The deposit hasn't been refunded yet. It's ridiculous.

Satisfied