CAR RENTAL REVIEWS ON EUROPCAR AT FRANKFURT AIRPORT, FRA

The service from QEEQ is top-notch. However, the Frankfurt branch was somewhat disappointing.

Fast car delivery, but lacked some reminders.

The company is good.

The service was straightforward and hassle-free. I received the car model I had booked, and it was almost brand new with less than 4500 kilometers driven.

The car we received was quite different from the one we reserved. Can Zuzuche coordinate a refund for the price difference?

The staff at both the pickup and drop-off locations were very friendly.

Quick service, short waiting times

Scam company. I rented a car for two days, and the bill shows I exceeded the mileage by 17,769 kilometers. They even sent me a bill asking for 8000 euros. They directly deducted my 300-euro deposit. I'm currently disputing this. Hopefully, the platform will support me.

This is my second time renting from this company this year. Picking up and returning the car was quick and easy.

I reserved an EQA but it was unavailable. They offered two options: a free switch to Polestar 2 or an upgrade to EQB for an additional fee. I wanted to compare the cars first, but eventually had to pay extra. They provided a Shell charging card that couldn't be activated, so I had to go to the train station location to get a new one.

The service attitude was terrible. They gave us an old Italian car with a bad smell.

Very good

Satisfied

Satisfied and efficient

Very satisfied

Very satisfied.

I booked a Volkswagen Touareg four months in advance, but they gave me an Audi A6 instead. This is hard for me to accept, but I had no choice because there were no other cars available, and the rental company didn't provide any explanation. We are a family of five with a lot of luggage, so we booked a large car. How are we supposed to fit our luggage in a sedan? The trunk couldn't fit everything, so we had to carry two pieces of luggage inside the car, which defeats the point of booking a specific model. The website stated 'similar models', but giving us a sedan instead of another similar large car is unreasonable. Secondly, I paid 30% more for the Touareg compared to the A6. Why did they give me a cheaper car despite my higher payment? This lack of honesty affected our comfort throughout the 16-day trip. A better car with a higher price is acceptable, but a lack of basic integrity makes future bookings questionable, as paying a premium didn't mean getting the reserved car. This shows a complete lack of contract spirit.

Satisfied

Overall quite good, but some staff are too slow. The rental process went smoothly, as I'm an experienced user. Got a free upgrade to an Audi, but the built-in rearview mirror of the electric version is rather useless.

The rental staff were very polite and had a good service attitude.