The reception was warm and efficient, and the car was in good condition.

Overall pretty good, but they do try to sell you insurance. Just say you already bought it.

My husband and I both had our driver’s licenses translated. The service staff only filled in my information and then insisted that we buy more insurance. We said we already had insurance but she claimed that only I could drive the car. If my husband wanted to drive, we would need to pay an additional £50 per day. After we got in the car, she kept warning us that if my husband drove, we would be fined £1000. Eventually, my husband went back to the office and another staff member clarified that we just needed to add his license information. It was frustrating!

The staff at Enterprise were friendly and incredibly helpful.

Enterprise were terrible. queued for well over an hour at the checkin desk, then another hour waiting for the car, only to be eventually told that they didn't have a car for us at all. We booked a full sized van, but ended agreeing to take a medium sized vehicle as that was all they had left. we could barely fit out luggage in and had a very cramped and unpleasant onward journey. they weren't able to give us a refund as we had already pre paid. so we paid £550 for a £300 vehicle.... not at all happy.

no problem and all went well