I rented a Grand Cherokee but was given a Kia. After the car window was broken, I went back to change the car but they still didn't give me the Grand Cherokee even though they had one.

Good service attitude

Two problems. 1. The pickup desk is understaffed during the busy hours of Sunday afternoon. Among all rental companies, Dollar had by far the longest line. It took me about 20 minutes to pick up the car. 2. Despite that I clearly told the staff that I decline any additional insurance as I got a third party insurance from Qeeq, the staff added an additional liability insurance which cost me $105. In these days, I don't see the contract on paper at the point of signing the digital monitor, so I overlooked the error until later. Now Dollar staff refused to refund the money.

I was wondering if Qeeq can resolve this matter. Despite that I clearly told the staff that I decline any additional insurance as I got a third party insurance from Qeeq, the staff added an additional liability insurance which cost me $105. In these days, I don't see the contract on paper at the point of signing the digital monitor, so I overlooked the error until later. Now Dollar staff refused to refund the money. I hope that Qeeq can take an action to reverse the charge and refund the money.

Yes was easy to find , quick pickup and Drop off , service desk was very helpful .

Great app to use for car rental , thanks for the rate drop . Will use again !

The staff was quick, efficient and polite. We've got a bigger car at no extra cost. Everything went quite well. Thank you and keep up the good work!

The platform is easy to use and the booking process is quick and efficient. Well done!