My flight was canceled, but I couldn't delay the pickup time. The dates and cost remained the same, and I couldn't make any changes. They only asked me to cancel and reorder for an additional 4500 TWD, which is very unreasonable.
When we arrived, the wait time was a bit long. This counter seems to be shared with the blue T logo company. After completing the paperwork, we waited about half an hour to get the car.
At the store, I was not provided with roadside service offer. The staff confirmed that the towing fee was not my responsibility, but my credit card was still charged for towing fee, extra fuel fee, and roadside assistance fee (even though I had full insurance). There were many unclear charges on the final bill.
I often rent cars from them, and it's pretty good. There was an issue with QEEQ's information. I needed to drive to the US to see a friend, and when I explained to the rental company, they just nodded and said it was fine.
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