A car with 70,000 kilometers, full of scratches. Didn't check the car during handover, later found out the gas tank was 25% empty. The car broke down halfway due to insufficient battery fluid. Customer service said the towing fee from Krabi to Lanta was at my expense, ended up paying for the repair myself.
I rented a car from National through your platform at Krabi Airport, Thailand, from September 23 to October 2, with order number 67008665. I had prepaid a total of 1151 yuan for the rental and insurance fees on your platform. This overseas car rental experience has brought me significant trouble. During the car return inspection, the National staff charged me 4280 Thai Baht (928 Yuan) for a scratch on the left front wheel cover. Due to the approaching flight time and the threat of deposit deduction by the car rental company, I had no choice but to pay the 4280 Thai Baht. However, the whole incident felt unfair and even seemed like a scam. I am hereby providing feedback to your company, hoping for proper resolution.
1. In domestic car rentals, wheel cover scratches are considered natural wear and tear and are not the renter’s responsibility. Therefore, I did not pay attention to minor scratches on the wheel cover during the inspection. As a platform specializing in international car rentals, you did not inform users about this detail, leading to high compensation fees. You have certain responsibilities in this matter.
2. The National car rental company at Krabi Airport seems to be extorting customers with excessive compensation charges. The slight scratch on a wheel cover worth only a few dozen Yuan was charged at 928 Yuan without negotiation. They continuously threatened to deduct the deposit and pressured me with the approaching flight time. As a platform serving Chinese customers for overseas car rentals, I hope your company can establish basic assessment mechanisms to handle such unscrupulous car rental companies and provide a fair response to customers when they encounter such difficulties and extortion.
Good attitude, but both English and Chinese language skills need improvement. Communication relied on translation software, perhaps my English isn’t great either.
Like: CAR condition was very good. They mentioned clear condition and rules. Good experience with National. Dislike: They did not pickup the call when I reached so I took help from airport information counter otherwise everything was good and fair.
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View more >Dislike: They did not pickup the call when I reached so I took help from airport information counter otherwise everything was good and fair.