Maybe it's because of the promotions on Xiaohongshu, it was off-season at the airport and other companies had no customers, but there were several people in line at this one. Each person took about 10 minutes.
I bought additional glass and tire insurance on QEEQ, but the staff told me that for domestic purchases, even small scratches require a police report for reimbursement. However, for scratches, the police wouldn't come out. They cover car damage but not scratches. In the end, they convinced me to buy the cheapest insurance. I calculated that it's better to buy the insurance at the rental store rather than buying it in advance because the prices are similar. You don't need to buy it twice, and you avoid the hassle of being upsold. The service is also better at the rental store, and you have to buy it anyway.
The car was pretty good, relatively new, the road conditions were nice, and there weren’t many cars on the road. Returning the car was quick, less than five minutes.
Rented the car for 5 days, picked it up from Izmir Airport in the evening of the first day. The air conditioning was broken and the car broke down again on the third day around 8 AM. Initially thought it was a dead key battery. Spent the whole morning communicating with both the platform and the car company. The replacement car was finally delivered around 1 PM, which had a much better condition with a functioning air conditioner. The staff who delivered the car verbally promised to refund the fuel and time wasted due to the car replacement when returning the car, but subsequent communications were full of excuses, and nothing was refunded.
Overall, it was okay. Initially, they told us that the 5008 we booked was not available and upgraded us to a larger car. When we got to the parking lot, we saw they had given us two giant nine-seat Mercedes. Considering our road trip would involve many narrow roads, big cars would be inconvenient, so we declined. Then the staff made a phone call and managed to get us two 5008s. I'm not sure why they said they weren't available before. Returning the car was very quick; they barely checked anything.
Everything was perfect, the car was fresh and had only 16k km on it. The communication with stuff was easy even they know very little of English but still did their best to make our experience better. We drove all the way from Izmir to cappadocia and back and had an amazing experience. Totally recommend cizgi and will book again.
About QEEQ:10.0/10
Good service for car booking, we liked how the app look like as well as full insurance and easy communication.
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