Poor service

Staff were very friendly and responsible. They proactively contacted us before pickup and drop-off.

The staff were very nice, and there was always someone who could speak Chinese. However, there was an issue, as I booked a Nissan but was given a worn-out Toyota Vios with over 70,000 km on it. After a strong protest, I had to return to the airport the next day to change the car. The rental company insisted they were the same class, even though they clearly charge different prices. They refused to address the problem afterwards, likely due to management issues with a small company mentality; the owner might be Chinese. Ground staff services were decent.

This is my second time using Yesaway. Just like in Bangkok, it's convenient and the service is great.

It's my 3rd time using Yesaway and I find this is a good value choice and if you get lucky you'll get very new car

easy to process and cheaper than other websites