I am very dissatisfied with this car rental experience. First, when I arrived at the store, they said someone would be there in half an hour, but no one came. After calling, I was forced to switch to another location or I wouldn't get a car. After taking a cab to the new location, it took over half an hour to resolve issues due to their own system mistakes regarding the drop-off fee. Third, I originally rented a Highlander but was given an SAIC car instead. Although the size is similar, the differences between the models are significant and unacceptable. Fourth, as expected, the car had problems on the road; there was noise from loose suspension screws. Customer service claimed there was Chinese-language roadside assistance, but there wasn't any, causing delays in another city. Overall, extremely disappointing.