Very good, very patient!

They charged £195 for a small mark on the tire, which they found using a flashlight up close, plus an additional 20% service fee. It's a scam. I thought big companies wouldn't do this, but this one acted just like the small companies. I won't use them again. The radio couldn't be turned off, the navigation sound couldn't be turned on, the car didn't drive straight, and the steering pulled to the left. Make sure to take lots of photos as evidence when you pick up the car.

Very nice and highly recommended.

The car rental company instructed us to check the car condition and inform them, but said there was no need to inspect the tires carefully. When we returned the car, a small cut was found on one of the tires. We informed them that we drove only on city roads and highways, where there was no chance for the tire to get cut. Still, the company deducted the repair fee from our deposit. Other companies usually hold a pre-authorization on the deposit, but they directly deducted £200 from our deposit. It feels like they are trying to make extra money through other means. Customer service never replies to emails. The return location is also hard to find.

Very bad. They didn't require a tire inspection when picking up the car and tried to sell us scratch insurance, which we declined. Upon return, the inspector claimed there were scratches on the tires and said they would deduct from the deposit card for repairs (basically, they were going to replace the tires). No argument worked; we demanded to confront the staff who handed over the car, but they ignored us.