Apex is my top choice for car rentals in Australia and New Zealand. The cars are new, the service is excellent, and the vehicle condition is great. I brought my own navigation mount and upgraded to a Staria in Melbourne. We were five people with one 28-inch, one 26-inch, two 24-inch, and one 20-inch luggage, and we had plenty of space. I adapted to driving on the right-hand side within half a day, as I had lived in the UK for a few years. Driving etiquette is very similar to the UK, making it an easy transition.

They offer airport pick-up, the car was in good condition, no pre-authorization fee, and I got a free upgrade to an SUV.

Waited forty minutes to register and found that, apart from the correct order number, all other personal information was incorrect. Spent twenty minutes re-registering personal information, and another hour waiting for the car. It took a total of two hours to get the car.

Absolutely top notch. We, unfortunately, had a couple of problems develop with the first car we were supplied out of Melbourne. Our first opportunity to address our concerns was when we reached Sydney. The fella who helped us out (Peter?) was exceptional. He was quick to recognize and agree with our two concerns and had us out fitted with a new vehicle right away. The efficiency of how we were dealt with was impressive and he even went well beyond the call of duty to help direct us properly towards our destination point. My wife and I drove away from this experience feeling truly valued as customers and we have recommended your firm to others already.

I had no problems at all, that I can remember, with the booking process. We had a problem with the first car we received and using the web platform to address our problem was excellent. We were contacted in a very timely manner and were helpful in dealing with the problem.

The staff were very helpful. I had an issue with the car that I originally booked and they were able to change this for me immediately. The staff are very friendly and keen on helping you to the best of their ability. I will continue to book with Apex in the future.