It was great, the entire pickup and return process was very smooth and fast, with excellent service.

I booked and paid for the full insurance on Zuzuche. After queuing and handling the paperwork at the store, the staff said there was no Chinese navigation for mid-large SUVs. I asked if it was free, and they said only English was free; Chinese navigation would cost $85 for 4 days. They also said they would give me a good car if I paid an extra $156 to get Chinese navigation for free. Originally, I booked a mid-large SUV, but the store said they'd give me a class 4 vehicle. Zuzuche doesn't categorize cars that way, making it hard to distinguish. They actually gave me a Ford SUV. It feels like even though I paid in full, I had to pay an additional $156, effectively doubling the rental cost. When returning the car, I raised my concerns with the staff, and they only waived $50. So, Zuzuche, please give me an explanation. I called today, but nobody answered, constantly directed to automated services. Please give me a response.

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I couldn’t use my own insurance.So I should had deal with new insurance on counter.

Wait long time for the car (minivan) ordered. Were offered to choose any smaller SUVs available, but it just could not accomodate the luggages we brought. Good that at last a 7 seater SUV was available and we took it.