The staff's attitude was good and they were quite patient. However, there was an issue when making the payment during pickup. The store's POS machine malfunctioned and maxed out a credit card. It was only after switching to a different POS machine that the payment went through. This not only wasted a lot of time but also caused inconvenience with subsequent card expenses.

The car rental and return service were both good.

The service was terrible, constant push for various insurances, very unreliable, definitely do not book here. I've had bad experiences before, but this was the worst. The shuttle bus I had booked before was not on time and almost caused me to miss my flight.

1. Persistent upselling; 2. The front left rim might have slightly scraped the curb (barely noticeable), but still required a damage fee of GBP 375!

Excellent service by Ali at checkout

Smooth and easy to use website , very reliable