The car rental company is quite good. The staff are professional and explained everything very clearly. They know we have full insurance from a domestic platform, so they didn't push any additional coverage. They refer to the domestic platform as the 'car rental company.' There are several bus stops nearby, one by the stadium and another on the road behind the rental office, both easy to find. The car was parked in the lot across the street.
The experience was great, the staff was very enthusiastic, spoke good English, and the process was smooth. No additional sales pitches. The instructions were detailed and the vehicle inspection for both pickup and drop-off was thorough. We had full insurance, and during the return, the staff did a quick check and concluded as there were no significant issues.
There was absolutely no service provided. Due to being late by just one hour, I was charged for an entire day. The most crucial part is that the fee was based on their system's price, not the actual rental price. The fee charged was three times the actual rental price! Moreover, when returning the car, I discovered a missing piece. Fortunately, I had taken photos of the car beforehand. After repeated confirmation, they merely said that if you didn't check carefully before taking the car, any issues found later are considered your fault. Completely speechless!
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