The rental company sent an inexperienced person to handle the order who wasn't familiar with the procedures and didn't speak good English. They kept pushing us to buy insurance in a threatening manner, repeatedly emphasizing that our insurance was domestic, not theirs. They kept stressing that any damage would result in a €1,700 fine. It was incredibly frustrating, taking almost 4 hours to complete the rental process, wasting half the day. I don't know who to contact about this loss. I will never use this company again.

I booked a Mercedes V-Class on the website and paid a deposit in advance. When I got to the store, they gave me a Seat. The price difference between the two cars is almost double on the rental platform. I had bought the most expensive insurance on the rental platform, but they added local insurance when picking up the car. It was a very bad rental experience.

The staff had a great attitude.

Had to wait for a long time when returning the car.

Except for spending half an hour to find the rental company, everything else was great.