Satisfied

When I refused to purchase the insurance, she looked unhappy and didn't want to communicate.

The reception staff at Hobart Airport were very welcoming and experienced. It might be because we had rented from BUDGET before, and they had a record of it.

Great service attitude, very patient

Picked up the car at Launceston Airport. On the third day, the car lost power on the way to Cradle Mountain. Since there was no cell signal in the mountains, we couldn't call for help. Fortunately, a passerby helped us call for assistance. We waited at the spot for over two hours, then got towed to Davenport where we got a free upgrade for the replacement car. It took four to five hours in total. The exaggerated part is they charged us extra after returning the car, and only acknowledged it after we queried the details through the bank.