I ordered a small van but on pick up was given a Volkswagen transporter which was far too big for my purpose. The passenger seat was very uncomfortable.
“Budget was 'OK' Location ok as long as it's not raining as it's a 5 min walk, car smelled of smoke.”
About Budget:8.0/10
Budget was fine, the only issue I had with Budget was the car completely smelled of smoke for the entire time I had it, if it wasn't for the fact it was all they had in my category I would have changed it.
About QEEQ:10.0/10
Qeeq made an error and actually booked me in a lower category than what I paid for, this was however corrected at the Budget Car Rental Office with speaking to Qeeq over the phone, Qeek agreed to pay the extra charge to correct the category and I eventually claimed the money back with minimal effort from them a couple of weeks later. Very good 'instant' customer service from Qeeq on the phone.
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Customer Service
Ok but could have been better.
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