I always drive myself during trips in Thailand, but this time I made the mistake of choosing this rental company. They did not inspect the car before lending it out, which led to the vehicle not functioning properly. The issue was an old battery that prevented the car from starting, almost causing me to miss my flight. The company is quite large, but I recommend that if you rent from them, make sure to get a new car.

The insurance fee was incorrect, almost charged me extra.

Pickup was fast, and drop-off was also convenient! Compared to other companies, Little Yellow Chicken was more cautious during pickup and had many terms to sign, like what's included in the insurance, no smoking, and no eating durian! The thing that was a bit unacceptable was that there were numerous new BR-V cars at the pickup point, but I was given an old model with faded and chipped interior, a non-working Bluetooth, and a data cable that couldn't connect. However, as you know with Japanese cars, even after 120,000 kilometers, it still drives well!

Great customer service

Great

Very friendly and easy-going staff, helped to process my documents efficiently and explained the rental agreements clearly. Went with staff to pick up the car that's parked near the terminal door (no need to walk far), did some quick checks to mark any existing faults, and was on my way. The return was a bit confusing due to the instructions given - I thought I needed to find car park 7, but after a quick call, i found out it was actually Door 7 (they call it "Entrance 7") at the Arrivals Hall (the same area where I picked the car up from, where their car rental booth is). I might have misread the info, but I guess they could have written it clearer or just told me to drop off near the same area I picked it up, since based on the address written, I don't know what "floor" or "entrance number" i was at during my arrival. But other than that, the drop-off process was smooth, and the staff cheekily asked if I "got into any accidents" before letting me sign off that the car was returned with full tank, without any (new) damages. Overall, I would definitely rent with Chic Car Rent again.

Easyrentcars lived up to its name. Everything was very smooth and easy, and prices very competitive. Will definitely use again.