It was a horrible experience. They tried to give us a diesel cadillac saying they didn't have the ford focus we ordred. They said the insurance we bought through QEEQ was not reliable and we needed to spend 400 Euros to have the minimal insurance. We asked about GPS and they would have charged us 135E but were out, anyhow the car they finally gave us had GPS. They said since I booked the car I couldn't have my husband as a driver so the charged another 95E. They said that drop off at Venice airport after pick up at Bergamo was another 170+ Euros, though I understood there was no extra charge. There was a large road tax about 145 E. The woman helping us was confusing and unpleasant

First, they tried to sell me insurance, even though I had already bought it. Then, the car I received was a very small Yaris. I paid 90 euros for 2 days to upgrade to a Puma. When returning the car, it was raining, and the person inspecting the car kneeled down to check for scratches. They found a barely noticeable scratch on the wheel rim and claimed it was my fault, then took out a ruler to measure it. Returning the car ended up taking half a day, and I had to take a bus to the airport, almost missing my flight. They wouldn't let me go without paying, so I agreed to 50, but when I got back, I received a bill for 130 without any invoice. Really frustrating, very poor service.

They asked us twice to buy insurance, but after we refused, they handed over the car smoothly.

The Linate branch is excellent.

Very smooth process, pleasant staff. We didn't take any extra insurances. We took photos and paid attention to the condition of the vehicle when we received it. We drove carefully and had no problems on return. Thank you

Starting to use qeeq all the time for rentals now. So far I am very pleased, no issues at all