The charge list after returning the car didn't specify the speeding fine, which made me think it was an unexplained charge, so I applied for after-sales service. Everything else was great, and the pickup and return processes were smooth.
This car rental experience was extremely disappointing. 1. The vehicle provided to us had scratches and dents everywhere, with parts of the car's exterior even peeling off. We requested to change the car, but the rental company had a very bad attitude and directly told us that this was the only car available, and if we didn’t want it, we should just cancel. Communicating through the third-party booking company did not help at all, so we spent the rest of our trip worrying about potential problems with the vehicle, which severely affected our mood. 2. After returning the car, we discovered an additional hidden charge of $400. We had clearly stated upon pickup that we did not want insurance, but the rental company renamed the charge, and what we thought was a security deposit turned into a payment. This issue remained unresolved even after lengthy communication with the booking company. Are they taking advantage of Chinese customers? 3. This rental company not only has terrible service and a rude attitude, but their store is also shared with other companies, with only small signage. It clearly shows signs of poor management and is not a preferred choice.
Finally, a strong recommendation: Do not rent from this company! I also hope the booking platform will terminate their partnership with this company!
Firstly, this company is impossible to find within the airport as it's affiliated with another company. I had to ask several people before I finally realized it was right in front of me. The paperwork processing was very slow, and then they took me to the parking lot to get the car, which was about a 5-8 minute drive. The parking lot was massive and chaotic, with cars from many companies parked haphazardly. The car they gave us wasn't even cleaned properly, and I had to wait nearly an hour outside to complete the formalities (which didn’t match the car I had booked). When I requested a replacement car, they said there was none available, only this one. It was truly awful. When returning the car, I drove to the airport, called the company, and someone came to pick it up 5 minutes later.
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