Overall, it's okay. However, when picking up the car, they said I still had some unpaid balance, even though I had prepaid in full. In the end, they let me take the car and said to call them if there were any issues.

Slow repair process

There are two terminals, and finding the rental car company took a lot of effort.

You can't find the store at Johor Bahru Airport, but the airport front desk staff know where it is. Cars are usually parked by the roadside ahead of time, and they speak Chinese. The airport prices are much cheaper than in the city, and it's a short drive there, within half an hour. The cars are just average and not as clean as in Kuala Lumpur, but the service is fine. I guess they don’t have much business usually.

Need to improve on the pick up time. My preferred time is within 15 minutes.