I felt deceived. I booked a BMW 3 Series, but when picking up the car, I was informed it was unavailable. They offered me a compact Nissan SUV instead, claiming it was larger than the BMW and there would be no additional charge. The Nissan was too old, so I negotiated to get a Golf, which looked acceptable on the outside but had 110,000 km mileage and a dirty interior. There were strange noises from the steering and brakes, and the car would noticeably shake at speeds over 130 km/h. They charged a high deposit of 2500 euros, and I was worried I wouldn't get it back. The only good part was the quick and smooth return process for the deposit. I won't be tempted by their cheap prices again; you get what you pay for.

Poor

Three days after returning the car, there were two unexplained charges of over 60 euros each. The Zuzuche customer service has been saying they're contacting the store, but I still haven't received a response.

The car was perfect for the purpose of my booking … moving things around. Even though it was damaged when I picked it up but the staff member took a video and acknowledged all the little defaults. The staff is always very pleasant and professional.

Impossible de rendre le véhicule hors des heures d’ouverture