Originally booked a full-size SUV online, but they refused to provide one at the counter. They were very firm, only offering a small Dodge mini van. We had four people, three being women, and a lot of luggage. The reasons for booking a full-size SUV were for storage space and safety, as American roads are often either mountainous or desolate. Instead, they gave us a mini van. It was very disappointing. QEEQ's negotiation attempts were futile. The rental company only provided that one type of car. Before booking, I repeatedly confirmed with customer service that a full-size SUV would be available, and I paid in full. The difference in car models was significant. They didn't even offer a basic SUV. When dealing with QEEQ, they suggested alternatives like a Jeep Cherokee or Wrangler, which I would have accepted. After long discussions, the rental company still didn't offer even a Hyundai Santa Fe mid-size SUV. We wasted a lot of time, and my throat got dry from all the talking. We stood awkwardly in the rental office with no resolution. The rental company was very firm, and their manager just watched, making none of the staff willing to help. There was no sense of service, and it disrupted our plans, forcing us to change our hotel reservations.

Satisfactory

The middle-aged man at the store kept pushing the additional liability insurance. Although he made some sense, I explained that I had already purchased travel insurance, including supplementary liability insurance, from PICC in China. However, he kept insisting and questioning in a very annoying and confrontational manner. It was really unpleasant.

Foreign driver's licenses cannot use self-service pick-up, but the counter service is very good! There are plenty of vehicle options, and there's no hard sell for additional services. The process is very convenient; you just need to provide the destination address for the first day.

The staff were very enthusiastic and humorous. After completing the paperwork, I felt really good.