Munich, Zurich, Budapest, Vienna, Munich

The service was good. My English isn't great, but the lady at the service desk was still very patient.

I wasn't very satisfied. I booked a V40, but they told me it wasn't available and replaced it with a Ford Mondeo. They also charged me for the GPS which cost 1000, while the car rental was just 1500. How can I not complain about this?!

Booked a Mercedes, ended up with a Ford. There were at least two similar Mercedes parked nearby. When I asked customer service, they said it's the same grade and refused to change.

The company is very professional and truly deserving of being a world-class car rental company. It was easy to find following the instructions after leaving the airport. Since we crossed the border into Italy, they replaced the Mercedes with a 9-seater Ford. The only drawback was the requirement to purchase comprehensive insurance (originally insurance was included, but it might have been invalidated by crossing the border). The original 10-day rental was 641 euros, but it totaled 1099 euros in the end, which is a bit pricey.

Picking up the car is very convenient, but there might be a queue. During the peak summer season, the counters are a bit few, and self-service pick-up is not available.