Overall, it was good. However, my flight was delayed and I didn't pick up the car until 8 PM. They informed me that picking up the car between 7 PM and 10 PM would incur an extra charge of 80 MYR. I found this unreasonable since my scheduled pick-up time was 12 PM, and the delay was caused by the flight.
We upgraded to a bigger car when picking up, and the trunk was very spacious, as shown in pictures. There were many of the same models on the street, but the power was lacking; the car struggled uphill with four people. Due to a rescheduled flight, we returned the car earlier without any issues, paid an additional 50 MYR for the overtime fee. The staff were always available for any issues during the rental, with good service and quick responses. Both pick-up and return processes were thorough and carefully explained. Having rented cars in many countries, this was the best service in Malaysia. Hope the pre-authorization gets released soon. The fuel prices here are incredibly cheap; it would be a waste not to rent a car.
The car rental company contacted us via WhatsApp in advance. The car had only around 100,000 kilometers on it, but it only had a quarter tank of fuel when we picked it up.
They coordinated both pickup and dropoff in advance and provided a TNG card.
About QEEQ:10.0/10
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