France - Belgium - Netherlands

Three complaints: 1. I booked a Mercedes CLA, but received a Renault Arkana, which I consider an unreasonable downgrade; 2. The wipers were severely worn out, making visibility poor on rainy days, the rental company did not maintain the vehicle properly; 3. The first car had a severe malfunction, losing power on the highway, which was very dangerous.

Average. The staff's attitude during pickup was mediocre, barely responsive. The car had scratches that were not marked on the inspection sheet. When I asked an employee to check, they told me to take pictures myself and show them when returning the car. At drop-off, I showed the pictures, but the staff didn't even look at them and just had me sign and leave. If there are any additional charges, they need to be resolved later. I hope I don't get scammed. During the rental period, the car's navigation system kept shutting off automatically, requiring manual restart, which affected driving safety.

Very satisfied.

I waited for half an hour in the parking lot to get the car. The service attitude was good, and they promised to refund 30 euros as compensation. It's been three days since I returned the car, and I haven't received the refund yet. The gas tank was not full when I picked up the car, and the staff promised to reimburse me for the difference when I returned it. It's been three days since I returned the car, and I haven't received any update on that either. They didn't inspect the car at pick-up or return. They only asked if there were any issues, and that was the end of it. To avoid future disputes, I took photos and videos of the entire car during pick-up and return. However, the parking lot was too dark, so the recording was just for peace of mind.

Great rental experience. The car had a tire issue in the middle, but we went to a service point to change the car. It was a bit inconvenient but still quite good.