When I picked up my car, they gave me a BMW 320 station wagon, which is smaller than the Passat wagon I originally booked. The trunk couldn't fit three pieces of luggage as advertised for the Passat, which forced me to upgrade the vehicle. During the upgrade, the staff told me it would only cost an additional 20 CHF per day with the insurance fee unchanged. However, the actual charge was 25 CHF per day plus nearly 100 CHF in taxes (which the staff never mentioned). After emailing them, they blamed me and claimed they had informed me of everything. But when I returned the car and confronted the staff with the order, they lied again, saying it was 20 CHF per day plus 25 CHF in taxes, even though the order clearly stated 25 CHF per day and nearly 100 CHF in taxes. Simply outrageous!
When we arrived, they didn’t allow us to pick up the car. After waiting for an hour, they informed us that the reserved car model was unavailable. We then waited another hour and were given a car much smaller than the one we booked, which couldn't even fit three 24-inch suitcases. The car itself was also in poor condition and at least a few hundred dollars cheaper than what we had paid for. The experience was extremely disappointing.
“Gutes und breites Angebot, keine Möglichkeit zur Mietverlängerung.”
About Alamo:10.0/10
Alles ist reibungslos verlaufen
About QEEQ:8.0/10
Wie bei jeder Buchung: QEEQ bietet nicht die Möglichkeit, die Mietdauer selbst zu verlängern. Im Falle einer Verlängerung muss man den Autovermieter direkt kontaktieren. Dies kann unter Umständen mühsam sein, da die Vorgehensweise bei jedem Autovermieter unterschiedlich ist.
Fabulous friendly staff , great spotless cars , easy to find , easy after hours drop off .
About QEEQ:10.0/10
Great range . Easy to book .
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