They'll remind you to take pictures when picking up the car. Even though they don't inspect very thoroughly when you return it, I think it's still wise to keep a video as a precaution!

Due to the language barrier, the rental company patiently explained all the fees to us.

The staff were extremely helpful. We were delayed arriving until 3am and they delivered the car to where we were staying for no extra cost.

The service of the Auto union was pathetic. First we were given a lower category car. We booked a Nisan Note and were given a VW Polo. Even in the chart that was displayed in the pickup point showed VW POLO AUTOMATIC in a lower class then the Nissan Note. We dnt want to argue so we just accepted the car put our 2 bags on the rear seat and moved on. The drop was the worst experience. we dropped the car and the person who collected the car said all Ok and took the car. We stayed back asking for a ALL OK receipt and the person on the counter said we will have to wait for the yellow slip which the person has taken to the parking lot. We waited for 15 to 20 mins and then he says the car is returned in a dirty state and showed us a photograph. I accepted that and told him to give me the car back as i yet have time for my rental and that i could get it cleant and returned. My younger child sits on a booster seat so his legs had dirtied the rear part of the front seat. and there were food crumbs which we could not see with 2 bags on the seat at the back. i told him that i would get it cleaned and give it to you. but he insisted i PAY 20 EURO and he would clean it ONLY. We had an argument on this, I WAS UPSET BUT DECIDED IT DNT MAKE SENSE TO GO ON SO I PAID THE 20 EURO IN CASH. AFTER THAT the person named PANOS had the guts to threaten us shouting" YOU ARE IN MY COUNTRY AND WATCH WHAT WE CAN DO" WHEN WE TRIED TO CLICK THE PHOTOGRAPH OF THE CARS CATEGORY IN HIS OUTLET THEY ALL STARTED SHOUTING WE CANNOT TAKE ANY PICS AND TO GET OUT OF THEIR SHOP. PANOS ALSO PUT HIS HAND ON MY BACK AND GAVE ME A PUSH. I SHOUTED BACK, HE DARE NOT TOUCH ME AGAIN. THEY KEPT TELLING US TO LEAVE THEIR SHOP. WE LEFT REALLY DISSAPOINTED FIRST BY GETTING A LOWER CATEGORY CAR AND THEN BEING CHEATED FOR A PETTY AMOUNT. ON YOUR WEBSITE THE POLO WAS AVAILABLE FOR A CHEAPER COST BUT ICHOSE THE HIGHER CATEGORY FOR MY LUGGAGE. NEVER EVER HAD SUCH A BAD EXPERIENCE IN SO MANY RENTALS TILLS DATE

The car was not the VW Polo that we booked but apparently in the same class (Hyundi i20). The rental office was easy to find and the staff very helpful and courteous. Car was in good condition.