AUTOUNION CAR RENTAL REVIEWS

I am happy for your service

Good

Overall satisfied, but they mentioned a faint scratch on the left car door during return, and held a 20,000 INR deposit on my credit card.

古くて状態の悪い車、お金を強要するスタッフがおり、良くない会社です。

クレームに真摯に応えてくれました。また利用したいです。

The deposit refund is too slow, they said it would take 45 days.

I was not clearly made aware in advance my booking was with Autounion. Missed initial collection at airport, pick up driver did not use our names. We were directed to wrong car and car we got had several dents and marks, not great condition externally. On drop off large Q of people and no one from Autounion speaking to tell us what was happening. Hard to park car due to busyness (cars everywhere) Once I approached a staff member they just took the keys and said that was car returned. No check on car made and no confirmation given on deposit refund. When I asked our return driver to airport they didn't no the refund procedure. Office tucked away round back of block all in all just didn't feel very professional.

I rented the Rav4, the car was older than I expected but I rented for 1 week and had no mechanical faults, AC and radio worked well also. After reading reviews I was worried I would have problems with my deposit being returned but I had no problems I got my refund soon as I returned the vehicle.

Great little economic car

Good service and very convenient.

Overall satisfied, but the damage assessment is too high. A very slight scratch costs 280 euros, plus service fees and other charges. Luckily, I bought the super insurance. But I haven't started the claims process yet, so I don't know if I can claim the full amount.

It was a complete nightmare. Called the store clerk upon arriving at the airport, but couldn't understand them due to a heavy accent and poor attitude. After contacting customer service, I finally got to the store. The clerk demanded 200 euros for highway fees, threatening a 15 euro charge per camera if not paid. Had to pay 100 euros after further customer service intervention. Not sure if the clerk or all Turkish people are scammers. On one day, the car broke down and we were stranded on the highway. The rental company said we could only contact them via WhatsApp, but I couldn't receive the verification code. Kept asking customer service for help until we finally got a new car after a whole day's hassle, which completely disrupted our travel plans.

Very satisfied

Nice car and great service

When picking up the car, my credit card had an issue, and the staff was very impatient as I tried to resolve it. This was despite the fact that we had waited an hour for the office to open. The car had just enough fuel to reach a gas station, which made it difficult to return with the same amount of fuel, likely a tactic to earn extra money. Additionally, there was no phone holder or backup camera in the car. However, the scenery in Poland is beautiful and the highways are very fast. I was driving at 140 km/h and still overtaken often.

The service was average. They were closing in ten minutes and didn't send a car to pick me up from the airport. I had to wait until the next morning to get the car, causing me to spend the night at the airport.

The staff at the car rental company were very friendly. It was also rated the most popular car rental company last year.

The vehicle is in poor condition and feels unstable at 120 km/h.

The staff at the rental company were problematic. First, they claimed it was past service hours and charged an extra $20. Then, after getting the car, they said he was thirsty and asked for some small change for coffee. Upon returning the car, they said it was dirty and asked for another $20 for cleaning.

Great experience, very honest. I didn't inspect the car at pickup, and at return they found a crack in the glass. I was a bit nervous since I didn't buy extra insurance, but the staff who handled my rental quickly clarified that it was caused by the previous renter and assured me it wasn't my fault. This shows the company is very trustworthy. Kudos!

Very satisfied

Overall good, the service was fine. The car had several scratches, but they informed me in advance.