The deposit was not refunded even after 3 months of returning the car. No one handled the negotiations. The car rental company did not respond at all, and the after-sales service of the rental platform also did not address the issue.
The deposit is charged directly to your card, and once paid, it's impossible to get it back. They find any excuse to say I damaged their car and refuse to refund the deposit. Do not rent this car, absolutely do not rent it. It's a complete scam. The car was perfectly fine when returned, no issues at all, yet they wouldn't refund the deposit. When I complained, they just took some random photos of supposed damages and issued fake reports, claiming the deposit was used to cover repairs. How is it that the repair cost happens to be exactly $500?
The entire experience was very bad. If you need to rent a car in Cairo, be extremely cautious with this company. The fee calculation was confusing, and it was unclear if the issue was with the car rental company or the platform. At pickup, the staff claimed they had not received the rental payment and requested to charge the card again, along with a $2000 deposit. This resulted in us double-paying both the car rental company and the platform. Additionally, the staff aggressively promoted a $500 insurance and stated they were unaware of the insurance we purchased through the platform.
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Emmanuel Field
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View more >Car Rental Companies AT Cairo Airport, CAI
Pay for Car Rentals with Crypto