EGYPT CAR RENTAL REVIEWS

Excellent service, no hard sell on insurance, drop-off at the departure level.

The rental staff in Egypt were trying to rip me off in every way.

Egypt car rental has many pitfalls

Overall very satisfied, great value for money.

The deposit was not refunded even after 3 months of returning the car. No one handled the negotiations. The car rental company did not respond at all, and the after-sales service of the rental platform also did not address the issue.

The deposit refund is too slow, they said it would take 45 days.

Very satisfied

This car rental company is a complete scam! When we returned the car, they tried to blame us for old scratches on the left front light (which is one of the most expensive parts to repair). Thankfully, we recorded a video of the car from all angles when we picked it up. The company couldn't pin the damage on us. Since they failed to extort us for damages and saw that we were rushing to catch a ride back to the city, it suddenly started raining as night fell. The company then generously offered to call a car for us. We agreed, and they called a friend's unlicensed cab. The agreed fare was double the price of an Uber. The car rental staff assured us it was for safety. Once in the car, their burly friend demanded higher fare on the expressway, threatening to kick us out if we didn't pay. For our safety, we had no choice but to pay three times the Uber price. Overall, it was a harrowing experience. Personal safety is paramount, and this car rental company recklessly endangered its customers for a bit of profit. I sincerely urge everyone to blacklist this rental company! Next time, we'll go with a reputable company like Sixt.

Hidden fees

The staff kept asking for tips, which was very frustrating. Even after giving some, they complained it wasn’t enough and were very demanding. It was quite annoying, so I firmly refused.

Arrived at the site around 7, repeatedly urged them, but it wasn't until around 10 that they took us to inspect the car. The fuel gauge was broken, there were multiple scratches on the exterior, and the interior was messy. They claimed they had upgraded us. For safety reasons, we refused to accept the car. After several rounds of negotiations, they finally agreed to reassign a vehicle. By the time the new car arrived, it was already midnight. Exhausted from a long flight, we had to hastily check the car and drive to the hotel. The next day, we found the interior was extremely dirty, and the body was covered in scratches. This was the worst car rental experience I've ever had. From the staff's attitude to the quality of the vehicle.

Great service, the staff explained all the precautions in detail.

A well-established car rental company, very good

Pretty good

The pick-up and drop-off process was generally alright, but during the return, I was told that the car I rented was involved in violations, leading to its registration being suspended for 6 months and a $400 fine. However, no specific time, place, or reason for the violations were provided, making it feel like extortion. I followed all the rules, got no tickets, and committed no violations. Please investigate thoroughly to avoid wrongful penalties.

Average

There was no sign for pickup at the airport. I had to call and wait for half an hour before they showed up!

Very satisfied

The deposit is charged directly to your card, and once paid, it's impossible to get it back. They find any excuse to say I damaged their car and refuse to refund the deposit. Do not rent this car, absolutely do not rent it. It's a complete scam. The car was perfectly fine when returned, no issues at all, yet they wouldn't refund the deposit. When I complained, they just took some random photos of supposed damages and issued fake reports, claiming the deposit was used to cover repairs. How is it that the repair cost happens to be exactly $500?

The entire experience was very bad. If you need to rent a car in Cairo, be extremely cautious with this company. The fee calculation was confusing, and it was unclear if the issue was with the car rental company or the platform. At pickup, the staff claimed they had not received the rental payment and requested to charge the card again, along with a $2000 deposit. This resulted in us double-paying both the car rental company and the platform. Additionally, the staff aggressively promoted a $500 insurance and stated they were unaware of the insurance we purchased through the platform.