When I showed up there was only one car available and it was much smaller than the car I rented. But that is what they had assigned to me. I waited over 45 minutes for a different car to show up. Although the different car had a lot of damage, it was the correct type of car so I took it. When I returned the car I was informed the $800 fee that was on hold on my credit card was going to be returned. It has been a week and the charge is still on my credit card. This is ridiculous.
“Poor car condition Wornout tires (resulting in a flat/ spare deflated/ they charge me aNEW tire) ++.”
About Europcar:5.7/10
Car lemon dangerous tires,flat on open road, spare deflated, lost hour to inflate spare at Sol and change whell, charge a NEW tire....where no value to old tire.Aggressive person at counter Clients inside all frustrated by his behavior.more and more....
The counter clerk reading out all the bad things they will charge extra for like leaving the car "filthy with sand" was a bit off putting. We left 0 sand. But the drivers were awesome friendly and helpful.
La voiture avait plusieurs imperfections a la carrosserie lorsque nous l'avons récupérée. Suite à l'ouragan Irma c'est très comprenable. Il n'y a pas eu de problème au retour le personnel était très gentil.
Das Auto konnte etwas früher und in einwandfreiem Zustand übernommen werden. Die Kofferaumabdeckung wurde sofort entfernt, damit wir für unser vieles Gepäck genügend Stauraum hatten. Alle Schäden wurden ordnungsgemäss dokumentiert. Der Stand der Benzinanzeige wurde korrekt übernommen
About QEEQ:10.0/10
Unkomplizierte Buchung und bei einer Anfrage meinerseits bekam ich sofort Antwort.
Le véhicule ne correspondait pas du tout à la description on m a donné un peux jeep wangler qui ne sentait pas bon complètement abîmé de partout pas d USB sans option alors que j avais fait une location pour un RANGE ROVER SPORT CATÉGORIE LUXE
véhicule bruyant toit escamotable
Une très mauvaise location
“The condition of the car was terrible: scratches and dents everywhere, windshild cracked, dirty, etc”
About Hertz:5.7/10
The booking price didn't match the price I paid at the counter. How come? The invoice I've got after booking says the price includes all the fees and taxes.
What is the difference between paying for a nice, clean car without scratches and dents, and paying the same price for a crappy car? I am not complaining about the staff, but Hertz's policy. It was the last small car, and it looked like being damaged during hurricane Irma. There is the check report which shows the amount of damages.
The car we rented had a lot of scratch & dents, I pointed them out to the agent & he noted them along with taking photos. After touring the island I could see the driving habits of the locals and how the dents were acquired, when returning the vehicle there were no issues and had a quick return and drop off at the airport.
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