I have rent 2 car with small type, and the staff is advise us to upgrade to the medium size due to exceed of the luggage storage issue, is reasonable and acceptable. But 1 of our car aircon is not cold and when returning of vehicle we have topping up the gas to the level we collecting our vehicle but when the staff come to our hotel for collection they has request us to pay them 5 euro per car for the gas top up. Is ok for me to give them 5 euro car but we has purposely drive the car very far away only to top up the gas in order to get penalty.. but in the end we still get penalty 5 euro per car..
Overall experience is great just have to clarify with the staff before collecting the car.
Pas de bureau dans le terminal comme indiqué sur le bon de location. Notre avion a atterri à 8h mais il a fallut attendre 9h car location prévue que pour 9h sauf que personnel De l’agence était en retard ou a oublié alors au bout de 20 min avons dû téléphoner et 10 min après un Mr est arrivé pour nous emmener jusqu’à L’agence à 10min. Ensuite cela c’est bien passé : personnel gentil et papier fait rapidement, véhicule impeccable.
Lors du départ restitution du véhicule dans un autre endroit soit au port mais le ferry partant à 4h on m’a demandé 26€ En liquide car l’agence était fermée à cette heure la. 26€ non précisé sur le bon de location!!
Nous avons dû rentrer dans le ferry et laisser les 26€ ainsi que les clés dans la boîte à gants car personnel non présent sur le quai à notre arrivée comme convenu lors du coup de téléphone de la veille.
Au final il nous a téléphoné vers 4h15 nous disant qu’il était sur le quai et qu’il avait trouvé l’argent et les clés sans problème! MOYEN! MOYEN!
The car was nice and clean and the staff was very helpful. A bit of confusion when I returned the vehicle earlier than the original booking time, even though I phoned to pre-arrange it, but that just meant waiting an extra 10 minutes so it wasn't a big deal.
Very pleasant surprise that the vehicle was an actual Nissan Note and not a cheap equivalent (Fiat etc)
About QEEQ:9.0/10
An easy booking experience. Not my first time using easyrentcars.com but still a good impression of their process.
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Customer Service
Very Good
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