The POS machine was not working, and the rental company charged significantly more than the rental platform during car pickup. Due to time constraints and an issue with my phone card, I did not argue over this. After returning the car with a full tank and clean condition, part of the deposit was refunded, but the rental company’s charges still exceeded the platform’s fees. Additionally, the rental company’s POS machine could not process my credit card. A call to my bank confirmed it might be an issue with their machine, but even trying another machine didn’t work, so I had no choice but to pay nearly 8,000 RMB in foreign currency cash. However, during the rest of my trip, my credit card worked without any issues, even in small supermarkets and for refueling. The car provided was a Peugeot 208, not a 308, but since the correct option wasn’t available, I had to choose a similar brand model in the system.
Excellent service. I booked for 4 PM but picked up the car before 2 PM and returned it a bit after 3 PM with no extra charges. Aside from a short wait to pick up and return the car, everything was great. No upselling, quick deposit return, honest service. This is my go-to car rental company in Europe.
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