No charges for returning the car 5 hours late, everything went smoothly.

The queue moves quickly.

The staff were very patient and the recommended additional options were quite practical. Pickup was very convenient with a good selection of vehicles, all in excellent condition. Overall, very satisfied.

Pickup was extremely slow. All rental companies in Boston share the same hall. While other companies processed 2 to 3 customers, Dollar barely managed one. If I hadn’t paid in full, I would have definitely switched companies on the spot. The most disappointing part was the GPS, which was a barely usable LG Android model. To make things worse, they didn't provide a GPS mount, so we had to hold it by hand in the passenger seat. After using it for half a day, I went to buy a Garmin GPS myself.

Last car for rent at moment if pick up, not at optimal condition due to several minor scratch and visible the front suffer damaged. Excellent customer service by dollars personel at Logan airport.